They Done Him Wrong…

Employee–”Rich Hall, Computer Assistance; may I help you?”

Customer–”Yes, well, I’m having trouble with WordPerfect.”

Employee–”What sort of trouble?”

Customer–”Well, I was just typing along, and all of a sudden, the words went away.”

Employee–”Went away?”

Customer–”They disappeared.”

Employee–”Hmmm So what does your screen look l ike now?”

Customer–”Nothing.”

Employee–”Nothing?”

Customer–”It’s a blank; it won’ t accept anything when I type.”
Employee–”Are you still in WordPerfect, or did you get out?”

Customer–”How do I tell?”

Employee–”Can you see the ‘C:’ prompt on the screen?”

Customer–”What is a sea prompt?”

E mployee–”Never mind, can you move your cursor around the
screen?”

Customer–”There isn’t any cursor; I told you, it won’t accept anything I type.”

Employee–”Does your monitor have a power indicator?”

Customer–”What’s a monitor?”

Employee–”It’s the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it’s on?”

Customer–”I don’t know”

Employee–”Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?”

Customer–”Yes, I think so.”

Employee–”Great. Follow the cord to the plug, and tell me if it’s plugged into the wall.”

Customer–”Yes, it is.”

Employee–”When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?”

Customer–”No.”

Employee–”Well, there are. I need you to look back there again and find the ot her cable.”

Customer–”Okay, here it is.”

Employee–”Follow it for me, and tell me if it’s plugged securely into the back of your computer.”

Customer–”I can’t reach.”

Employee–”Uh huh. Well, can you see if it is?”

Customer–”No.”

Employee–”Even if you maybe put your knee on something and lean way over?”

Customer–”Oh, it’s not because I don’t have the right angle, it’s because it’s dark.”

Employee–”Dark?”

Customer–”Yes – the office light is off, and the only light I have is coming in from the window.”

Employee–”Well, turn on the office light then.”

Customer–”I c a n’t.”

Employee–”No? Why not?”

Customer–”Because there’s a power failure.”

Employee–”A power…….a power failure?…. Aha, Okay, we’ve got it licked now. Do you still have the boxes and manuals and the packing stuff your computer came in?”

Customer–”Well, yes, I keep t hem in the closet.”

Employee–”Good.. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from”.

Customer–”Really? Is it that bad?”

Employee–”Yes, I’m afraid it is.”

Customer–”Well, all right then, I suppose. What do I tell them?”

Employee–”Tell them you’re too stupid to own a computer.
Source: polkaudio/clubhouse
This is a true story from the WordPerfect Helpline.  Dude was caught on a monitor by QA.  I’m not feelin their part in  this; maybe I’m too relaxed-I could understand and detect the frustratuion for the rep.  We are all human and can only take so much.  This was a difficult call. I would have not scored this call per-say, but made the rep aware, and used it as a re-training tool for this rep.  I dont think I would have reported him to anyone or put his job in jeopardy, as long as this was the first incident and it did not happen again.   Needless to say, the Help Desk employee was fired, however he is currently suing the WordPerfect organization for “Termination without Cause.”